Privacy Policy

2. Information We Collect

2.1 Information You Provide Directly

• Name
• Email address
• Company name
• Billing details
• Project requirements
• Documents and files shared for project execution

2.2 Automatically Collected Information

When you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referring URLs
• Cookies and tracking identifiers

2.3 Client & SaaS Data

If you use software or platforms built or operated by us, we may process:

• User account information
• Uploaded files
• Application usage data
• Log data
• Technical metadata

2.4 AI & Automation Data

For AI-powered solutions:

• Input prompts
• Uploaded content
• Generated outputs
• System logs

We do not use client data to train AI models unless explicitly agreed in writing.

3. How We Use Your Information

We use collected data to:

• Provide and improve our services
• Execute client projects
• Communicate with you
• Send invoices and process payments
• Respond to inquiries
• Improve website performance
• Maintain security
• Comply with legal obligations
• Prevent fraud and misuse

We do not sell personal data.

4. Legal Basis for Processing (Where Applicable)

Depending on jurisdiction, we process data under:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate business interest

5. Data Sharing & Disclosure

5.1 Service Providers

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics providers
• Infrastructure partners

These providers are contractually obligated to protect your data.

5.2 Legal Requirements

We may disclose data if required to:

• Comply with laws
• Respond to court orders
• Protect rights and safety
• Enforce agreements

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain personal data only as long as necessary for:

• Project completion
• Legal compliance
• Contract enforcement
• Business record-keeping

Upon termination of services, data may be deleted unless retention is required by law.

Clients may request data deletion subject to contractual obligations.

7. Data Security

We implement reasonable technical and organizational safeguards including:

• Encrypted communication (HTTPS)
• Secure cloud infrastructure
• Access control policies
• Authentication mechanisms
• Limited internal data access

However, no system is 100% secure. Users acknowledge inherent risks of internet transmission.

8. Cookies & Tracking Technologies

Our website may use:

• Essential cookies
• Analytics cookies
• Performance cookies

Cookies help us:

• Improve user experience
• Analyze website traffic
• Enhance performance

Users can disable cookies via browser settings.

9. International Data Transfers

If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.

We take reasonable steps to ensure adequate protection in cross-border transfers.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

To exercise these rights — including requests under India's Digital Personal Data Protection Act, 2023 (DPDP Act) — use our contact form (choose “Data or privacy request”) or email us at info@ascentdevs.in.

We may require identity verification before fulfilling requests.

11. Account & Data Deletion

You can ask us to delete your account and the personal data associated with it at any time — for our website and for any product or service we operate.

• Submit a request through our contact form (choose “Data or privacy request”) or email us.
• We may ask you to verify your identity before acting, so that data is not deleted at someone else's request.
• Once verified, we delete the account and its associated personal data, and confirm when it is done.
• Some records may be retained where the law requires (for example, invoices and tax records), and only for as long as necessary.

We aim to respond to deletion requests within 30 days.

12. Client Data Ownership

For custom development projects:

• Clients retain ownership of their proprietary data.
• We act as a data processor where applicable.
• Data is handled solely for contractual purposes.

For SaaS platforms operated by us:

• Users retain ownership of content they upload.
• We process data only to provide platform functionality.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. Users should review their respective policies.

15. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with a revised effective date.

Continued use of our services indicates acceptance of the updated policy.

16. Contact Information

For privacy-related inquiries, email us at info@ascentdevs.in or use our contact form.